Mactank - Home

Introducing TrainingTank, Rapid Reply, and Type2Find features for MailTank

2007-02-01T03:54:00Z

Macworld is over for another year and ever since we got back to our desks, we have been hard at work on MailTank. While we were there, we told everyone about the exciting new features we are adding. Now we are ready to roll them out

MailTank is the quickest and most efficient system for answering customer email that has ever been offered. On those occasions when an organization is inundated dozens or even hundreds of similar messages, wouldn’t it be nice to answer all those messages with only a couple of clicks? MailTank’s new Rapid Reply feature lets you do just that, while still maintaining the flexibility MailTank customers have come to expect.

Every organization has growing pains – or they’re just not growing. As new people come on board it can be challenging to get them up to speed. MailTank’s TrainingTank feature creates a secure, simulation environment for team members to work in while they learn how to interact with your customers.

MailTank’s template system slashes response time. Pre-programmed replies mean that you barely have to type when answering customer email. As the number of templates grows, MailTank’s Type2Find feature helps you to filter templates on-the-fly in the message editor so you can quickly locate the correct template and get the right answer to your customers fast.

Surf to MailTank now and get ready to move into a new era of improved customer service.

Macworld Press Conference

2007-01-18T05:35:00Z

We hit a milestone during the show, our first press conference – ever!

We did pretty good if I do say so myself.

Requires QuickTime ( Free download for Mac or Windows )

Best of Macworld

2007-01-17T06:22:00Z

My favorite part of Macworld is catching up with friends and customers. Putting faces to the name and iChat handles we have come to know each year.

What a week!

2007-01-15T21:50:00Z

Sitting on our homeward bound flights from Macworld, the excitement of the show was still palpable. We met a lot of great people, many of whom use MailTemplate, and made a bunch of new friends among the development community.

Two of our favorite Mac people came by the booth, Merlin Mann of 43 Folders and Leo Laporte of TWIT. They were kind enough to interview us for a segment on MacBreak. Please check it out. It was our first time on camera and frankly we think we rocked!

→ MacBreak 50 Macworld 2007: MacTank

Leo’s burgeoning podcast network is a joy to listen to, and Merlin is an inspiring authority on Getting Things Done, a philosophy we strive to practice daily. It is at the heart of both MailTank and MailTemplate.

After most shows we usually need to take a little time off to recharge the batteries. However, this show had a different vibe. The energy was great and we left supercharged and raring to get started on the next round of updates to MailTank! So stay tuned - it is going places you are going to love.

We want to thank everyone who stopped by and supported our company at Macworld! It is going to be an amazing 2007 and we hope to see you all there next year.

Free Pizza at Macworld!

2007-01-10T00:17:00Z

We landed yesterday and have already had way too much fun for one Macworld.

Seriously, come by the booth for a free slice of pizza and a drink on us!

Improve MailTemplate in 5 minutes

2006-10-07T01:06:00Z

Focus is the key to greatness.

I want to ask your help to improve our focus as we work on MailTemplate 2.

Having received lots of great feedback, we need to put it in perspective.

To that end, we have posted a very brief survey, here.

If you are in San Francisco in January stop by our booth at MacWorld and say hello!

MailTemplate featured on MacZOT.com

2006-09-18T10:29:00Z

MacZOT.com is featuring MailTemplate as part of their QuadraZot today!

Jump over to MacZOT.com and choose four applications from their list to build your own super-discounted Mac bundle including MailTemplate.

If you already have a license for MailTemplate, but know someone who could use one, this is a great opportunity. Send them the link -or- buy 3 applications for yourself and give MailTemplate as a gift.

New site almost done

2006-09-15T08:42:00Z

We are closing in the final leg of a significant update to our web site. It has taken the better part of 2 weeks to make the move to the new system, craft new content and edit the older content.

Let us know if you encounter any broken links.

Claiming this blog!

2006-09-15T00:12:00Z

We just added our blog to Technorati Profile.

The Finest Teamwork

2006-09-13T20:43:00Z

I started this morning the same way I do each morning, by jumping into our MailTank and clearing out all of the support issues that came in during the night. Loads from Britain today - which makes sense - peppered with the normal early risers from New York. It went quickly despite the incredible difference between last week and this week.

You see, this week there are people floating over my head. And I don’t mean little winged babies with harps or anything - I mean 217 miles over all of our heads falling alongside the international space station. It is all being broadcast live on NASA TV and I have it playing in the background as I support customers on the other side of the world. Judging by where the daylight falls on NASA’S map, I thought I might get to see Great Britain from above, but no such luck.

The footage is breathtaking. It is so exciting to see the world we live in from their point of view. And you can hear the incredible teamwork taking place as the stations on the ground carefully guide the astronauts through each individual step so far above. It is the finest teamwork anywhere. The MailTank helps teams work together too, by organizing customer email for groups within a business so they can provide a higher level of customer service faster and with equipment they already own. The members of each group can see all the email intended for them, as well as email from any other team they are granted access to inside the business. Individuals can add notes, assign messages inside their group and transfer email across to other teams. It is not exactly like trying to walk a spaceman back inside an airlock after 6 hours of deliberate concentrated work. But down here on Earth it helps improve communication by 217 miles.

I remember when they launched the Hubble telescope and I hate to admit I paid it little attention. But then I saw the Deep Field and my interest changed. They say the space station should be completed by 2010 - only three years from now. I can’t wait to see what we get back from the folks working up there. And it would be beyond my wildest dreams if the teams on the ground and the teams in the sky used the MailTank to organize and archive the email exchanges between them. But you don’t have to wait til 2010 to get started using the MailTank to improve customer service at your business. Why not swing by MailTank and check out the new website we hung up. And keep watching the skies.

We are offering free licenses for MailTemplate to folks who sign up for our web hosting services. Added to our free license to Fetch 5 offered that is a $40 value! Check details at MacTank Hosting.

Embed a support form using MailTank

2006-09-13T19:55:00Z

Tonight we rolled out an embed-able message submission form for MailTank.

It can be embedded in any page using code like this:

<script type="text/javascript" src="http://tank.mactank.com/issue/embed/4"></script>

Or accessed directly using any browser:

http://tank.mactank.com/issue/create/4

The exact URL is displayed on each team’s administration page.

Home

2006-08-28T19:06:00Z

Everything you see here we developed while working with customers, built to address real needs, and used to help almost 100,000 Mac users. Now you can use it to help your customers, too.

MailTank – Customer email management

MailTank lets you and your coworkers see all of the email that is coming into your business and work on it together. It is cleaned of spam and viruses, and then organized so it is easy to answer and archive. Working together your team helps customers faster and provides a higher level of service which customers love. Contact information is stored with messages so it is available to the whole organization and can be accessed from anywhere.

MailTemplate – Email productivity for Mac OS X

MailTemplate automates and streamlines the process of composing e-mail messages. Using predefined templates with embedded macros, MailTemplate dramatically reduces the time involved in both composing replies and new e-mail messages.

Web Hosting - For Mac users, by Mac users

MacTank web hosting is designed for the individuals and small businesses who choose the Macintosh platform. MacTank web hosting delivers the highest level of security, stability and performance. Our network architecture was developed over five years to support our growing business and serve our clients. Now it can support you too. Powered by Mac OS X Tiger, running on Apple hardware in a state of the art data center.

MailTemplate 1.6.1 released - quick fix edition

2006-08-16T19:44:00Z

Today we released a new version of MailTemplate: Version 1.6.1 - quick fix edition.

This version adds an Address Book toolbar button and fixes an issue with dropping addresses into selected text fields in the Template Editor.

Announcing MailTemplate 1.6

2006-08-16T19:43:00Z

Today we released a new version of MailTemplate: Version 1.6! The new release includes a number of changes in the Template Editor, including integration with the Address Book. More importantly, a lot of ground work was laid to smooth the road for future development, and it is going to be a wide road!

On a separate note, as you may have heard Apple showed off the new features in Mac OS X 10.5 last week, including significant changes to Mail.

While anytime Apple makes significant changes to their products it can affect developers like ourselves, we see the changes they announced this year as very exciting. We see an opportunity to use the technology Apple announced this week to expand the functionality of MailTemplate and to further improve the productivity gains MailTemplate delivers for Mail users.

Mactank has been a proud member of the Mac community and frequent attendee of Macworld events since 1999. We expect to continue that proud tradition this January when we release MailTemplate 2.0 for Macworld San Francisco.

MailTank 1.2 Released

2006-07-11T19:42:00Z

We have taken a big jump forward with our latest update to the MailTank application. As you probably already know, MailTank boasts a host of handy features to increase the efficiency of your group like message assignment, template responses, SMS delivery, and the built in mobile interface which allows people to log in using their hand held. But take a look at the list of the new features just added:

Rich Message Support. You can now create rich replies and message templates using either HTML or Markdown formatting to produce better message content.

Per Representative Signature. With up to 255 characters available, your signature can even include rich formatting.

Per Team Trailer. Also with up to 255 characters, a team signature be crafted using the same rich formatting and is appended to the end of every message.

Quick Reply Box. Now built into the message viewer, you can respond to messages with pre-made template replies even faster than before.

Reply Insertion. A huge time saver, when selecting a template reply in the message editor - the template is now inserted into the custom reply text area to allow for customization before sending. If it is good to go send it - if not you can tweak it.

Reply Editor w/Live Preview. Now you can craft stunning HTML or Markdown template replies and see exactly what the customer will see as you type! There is no better way to format rich content.

Live Server Monitor. Built on Web 2.0 technology the monitor updates every minute regardless of page refreshes. Now you can see the instant a server goes down.

Live Server Pings. You can ‘ping’ your server by clicking the red warning icon to send an instant ping to the server and update the status.

Live Ticketing. Now an option for teams that do not require it, MailTank’s ticketing number systems for issue tracking can now be toggled on or off to function just like a standard web-mail system. If you or your customers prefer ‘clean’ looking email responses without losing the communication thread.

Auto Responders. On a per team basis, an automatic response can be sent for every new message arriving that does not already have a ticket associated with it. The auto-response text can be customized or left as the default message (“Your message has been received and we will respond as soon as possible.”).

MailTank has always been super easy to use but now it can be even more like a standard web mail system. And all of the business critical features are still packed beneath the easy to use surface and are still 100% at your fingertips. The list goes on and on, but that is the updated set for now. As you can tell we are really excited by this, so please swing by http://mailtank.mactank.com/ and take a look at the hottest thing in email since the blind carbon copy!