Support Services
MacTank’s nationwide network of tech support operators are experts with the MacOS - no matter what the problem is MacTank’s technicians will work with your customers until their problems are solved.
We offer several different plans to suit your needs. They range from e-mail only plans to full scale customer service and technical support telephone help desks.
For a Macintosh utility with a massive footprint
MacTank teaches these end users how to solve their problems over the telephone and via email. We help disseminate information on how to adapt to the improvements in new releases, retrieve lost registration codes, and provide instruction on day to day use, short cuts, the complex functions and report any bugs back to our partners.
For a mighty Macintosh Internet application
MacTank teaches end users how to solve their problems over the telephone only. From simple connection issues to firewalls and proxies - we work our way through every technical issue dedicating time and instruction to the end user. We answer pre-sales questions on the application’s basic functionality, cost structure, ease of use, and hand sales rich data back to our partners.
For a true Macintosh centric ISP
MacTank covers all aspects of the end users’ experience and needs over the telephone and via email. Teaching crafty connection techniques, providing local POP’s for users out of town, helping domain owners launch and maintain their personal and business presence on line. We keep watch over critical servers, escort end users through expansion, and work the sales lines when asked. MacTank’s role evolves with the company as the company grows, setting itself to suit the end users’ needs, and paving the way through growth opportunities for our partners.
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